Terms & Conditions
The term ‘ Ekam Eco Solutions Pvt. Ltd.’ or ‘EESPL’ or Ekam or ‘us’ or ‘we’ refers to the owner of the website whose registered office is A-425, Sarita Vihar, New Delhi – 110076, India. Our company registration number is U90000DL2013PTC252957 with place of registration as Delhi. The term ‘you’ refers to the user or viewer of our website.
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without Ekam Eco Solutions Pvt. Ltd. (EESPL’s) prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority.
“We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time”
Ekam Eco Solutions Pvt. Ltd. is committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
Ekam Eco Solutions Pvt. Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 31 July 2018.
What we collect
We may collect the following information:
• Name and Job title
• Contact information including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional SMS and emails about new products, special offers or other information which we think you may find interesting.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyses web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyses data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to [email protected]
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Company Name: Ekam Eco Solutions Pvt. Ltd.
Address: 516 A, Second Floor, Main IGNOU Road,
Saket, New Delhi – 110068, India.
Telephone No.: +91-98 1603 1603
E-Mail ID: [email protected]
The information contained in this website is for general information purposes only. The information is provided by Ekam Eco Solutions Pvt. Ltd. and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Ekam Eco Solutions Pvt. Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Ekam Eco Solutions Pvt. Ltd. takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Ekam Eco Solutions Pvt. Ltd. believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
• Cancellations will be considered only if the request is made within 48 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• There is no cancellation of orders placed under the Same Day Delivery category.
• No cancellations are entertained for those products that the Ekam Eco Solutions Pvt. Ltd. marketing team has obtained on special occasions like Pongal, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
• Ekam Eco Solutions Pvt. Ltd. does not accept cancellation requests for perishable items. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
• In case of receipt of damaged or defective products, please report the same to our Customer Service team. The request will, however, be entertained once our team has checked and determined the same at their own end. This should be reported within 2 days of receipt of the products.
• In case you feel that the product received is not as shown on the site, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty, please refer the warranty clauses and report the warranty details to the customer service team while registering your complaint.
To request a refund, simply contact us with your purchase details within 5 days of your purchase. Please include your order number and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services delivered in full such as installation service. Refunds are being processed within 21 days period.
Shipping & Delivery Policy (Products)
For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 15 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. Ekam Eco Solutions Pvt. Ltd. is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 15 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order). Ekam Eco Solutions Pvt. Ltd. is in no way responsible for any damage to the order while in transit to the buyer.
Ekam Eco Solutions Pvt. Ltd. is proud to use Worldline e-payment Services for fast, easy and efficient secure payments. All major credit cards are accepted.
Shipping & Delivery Policy (Services)
Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on +91-9816031603 or write to us at [email protected]
How the delivery charge is calculated for multiple units and some products
The shipping charge is based on the weight of the product. For multiple products ordered from the same category the programe adds up the weight of all the units ordered and charges a single delivery fee.
Thus, a customer who orders three bottles of Care Solutions 500ml, 250ml and 400ml is charged a single delivery fee of a consignment weighing more than 500ml but less than one Litre. The customer is not charged for three different consignments weighing less than 500ml each. However, the delivery fee is calculated separately when a customer orders different products. Thus, if a customer orders a Care Solution of 500ml and Zerodor CPVC Kit, he will pay separate delivery charges for each product. This is because the products are being shipped from different cities.
The minimum weight taken into account is 250gms (only for documents) for domestic shipments and 500gms for international shipments. There is a parcel surcharge applicable for the consignments other than documents irrespective of weight of the shipments in case of international deliveries.
The weight of the product has been built in into the delivery charge of each product. This will automatically be added to the product cost at the payment stage.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.